Returns and exchanges
We want the dress to be right. If it is not, here is how we fix it, written plainly and with no small print.
The short version
- 30 days from delivery to ask for a return or an exchange.
- The dress must be unworn, unwashed and with its tags.
- Exchanges for a different size are the most common request and we treat them as priority.
- Custom-measure orders cannot be returned, because they were cut for one child only.
How to start
E-mail sales@modernameninas.com with your order number and a photo of the piece. We answer with the return address and the instructions within one business day.
Refunds
Once the dress arrives back at our atelier and passes inspection, the refund is issued to the original payment method within 5 business days. Your bank may take a few more days to display it.
If the dress arrived damaged or is not what you ordered
Send us a photo within 48 hours of delivery. In this case we cover the return shipping and either remake the piece or refund it in full, your choice.
Choosing the right size in the first place
Most exchanges happen because of sizing. Every product page has the full measurement chart: measure the child's chest and the length from shoulder to knee and compare with the chart before ordering. When in doubt, size up, and write to us because we answer sizing questions gladly.